Support Overview
MERA Support Team: we are here to serve your needs!
Thank you for choosing MERA's solutions!
Comprehensive customer support is a key value offered by MERA Systems. We strive to make installation and operation of our software trouble-free and easy for you. You can always count on competent and prompt* assistance from our customer support officers.
MERA's technical wizards will be glad to help you install and set up MERA Systems' products and will answer all of your questions. Our customer support personnel are available 24 hours a day, 7 days a week **.
To get help and assistance, fill in the support request form or contact our expert engineers by any of the means below:
- Telephone: 1 800 858 3045 ( Canada & USA); 7 831 277 87 08 (Europe & Asia-Pacific)
- Email: support [at] mera-systems [dot] com
We are most pleased to inform you that even if you use evaluation versions of our products you can enjoy all-round support service free of charge! This said, MERA Systems' customers take precedence in access to the technical support assistance. Being our customer, you can always download our most up-to-date software and documentation. Use your logon credentials to access the Customer Zone .
* Based on annual customer survey 2007 our technical support quality and customer attention rates 4,4 out of 5.
** Technical support on week-ends is extended to paid technical support contract customers only.